Returns
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return your item within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The item must be in its original packaging.
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You must provide a receipt or proof of purchase.
Certain types of items may not be returned, including:
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Gift cards
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Downloadable software products
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Personal care items (for hygiene reasons)
Please do not send your purchase back to the manufacturer.
Refunds
Once we receive and inspect your returned item, we will notify you that we have received your return. We will also inform you whether your refund has been approved or rejected.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few business days.
Late or Missing Refunds
If you have not received your refund yet:
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Check your bank account again.
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Contact your credit card company — it may take some time before your refund is officially posted.
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Contact your bank — processing times can vary.
If you have done all of this and still have not received your refund, please contact us at:
Sale Items
Only regular priced items may be refunded.
Sale items are non-refundable unless they arrive damaged or defective.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at:
Shipping Returns
To return your product, please send it to:
MetroSize Returns
6625 Argyle Forest Blvd
Ste 4 #1066
Jacksonville, FL, 32244
United States
You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping may be deducted from your refund.
Need Help?
If you have any questions regarding our Refund and Returns Policy, please contact us:
Email: contacto@metrosize.com